Frequently Asked Questions
Everything you need to know about your Bralu shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel must be unopened in its original packaging.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself according to our 'How to Measure' instructions to ensure the perfect fit for your body type.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Can I track my order?
Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
Bralu is committed to ethical fashion. We prioritize working with suppliers who use organic cotton and recycled fabrics whenever possible to minimize our environmental footprint.